Cancellation Policy

At MODASE Inc. Drag Academy, we strive to curate memorable experiences for our clients during special events. To ensure the seamless orchestration of these occasions, we have formulated a cancellation policy that aligns with our commitment to deliver exceptional services while managing reservations efficiently. We understand that unforeseen circumstances may arise, and thus, we've outlined the following guidelines to provide clarity on cancellation terms and procedures for our special event bookings. 1. Cancellation Timeframes: - More than 4 Weeks Before Event Date: 15% Administrative Fee - Between 2 Weeks and 4 Weeks Before Event Date: 50% of Total Booking Fee - Within 2 Weeks Before Event Date: No Refund 2. Refunds: - More than 4 Weeks Before Event Date: 85% Refund of Total Booking Fee - Between 2 Weeks and 4 Weeks Before Event Date: 50% Refund of Total Booking Fee - Within 2 Weeks Before Event Date: No Refund 3. Cancellation Process: - Cancellations must be communicated in writing via email to daven@dracacademy.ca with the booking details. 4. Exceptions: - In case of extenuating circumstances, MODASE Inc. reserves the right to review and consider cancellation fee waivers or partial refunds on a case-by-case basis. 5. Rescheduling: - Clients may request to reschedule their booking based on availability without incurring additional cancellation fees. The rescheduled event date must be within 6 months of the original booking date. 6. No Shows: - Failure to attend the event without prior notice will result in the forfeiture of the entire booking fee with no option for a refund or rescheduling. By proceeding with the booking, clients acknowledge and accept the terms outlined in this cancellation policy. For any inquiries or concerns regarding cancellations, please email daven@dragacademy.ca

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